Pulsz Privacy Policy

1. Introduction

Pulsz takes privacy seriously. This is not a legal formality for us — it is a genuine commitment to the players in Pakistan who trust us with their personal information when they register, deposit and play on the platform. This policy is written in plain language on purpose. We want you to actually understand what happens to your data, not skim past it because it reads like a legal contract.

This Privacy Policy applies to the Pulsz website at pulsz.onl and the Pulsz Android app. It covers all personal data you provide when creating an account, making deposits or withdrawals in PKR, claiming bonuses or promotions, using live chat support, or browsing any section of the platform including sports betting, slot games and fish games.

This policy should be read alongside the Terms and Conditions, which form the broader agreement governing your use of Pulsz. Where there is any conflict between documents, the Terms and Conditions take precedence on matters of platform use, and this Privacy Policy governs data-specific matters.

2. Data We Collect

Pulsz collects personal information in two ways: data you provide directly, and data collected automatically when you use the platform. Here is a clear breakdown of both.

Information you provide directly:

• Registration data: Your full name, date of birth, mobile number and preferred username when you create your account.
• Identity verification documents: Where verification is required, you may be asked to provide a copy of your CNIC or another government-issued identity document. These are processed securely and stored only as long as required.
• Payment information: When you make a deposit or request a withdrawal, details relating to your JazzCash account, Easypaisa wallet, bank account (for Raast or direct transfer) or card are processed. Pulsz does not store full card numbers — payment details are handled via secure payment processing partners.
• Support communications: Messages sent through the live chat or by email, including any account details or queries you share in those conversations.
• Promotional opt-ins: If you opt in to receive bonus offers, promotions or notifications related to PSL cricket or other sports events, your communication preferences are recorded.

Information collected automatically:

• Device type, browser type and operating system when you access the platform.
• IP address and approximate location (country and city level).
• Pages visited, time spent on sections, games played and betting activity within your account.
• Session duration and login timestamps.
• Cookie and tracking data as described in Section 6 of this policy.

3. How We Use Your Data

Pulsz uses the data collected for specific, legitimate purposes. We do not collect data for the sake of it, and we do not use it for purposes that would surprise you. The main reasons we process your personal information are:

Pulsz does not use your data for automated decision-making that produces legal or similarly significant effects on your account, except where fraud detection flags require a manual review by our team.

4. Payment Data & PKR Transactions

Given that Pulsz is a PKR-denominated platform with local payment methods at its core, it is worth being specific about how payment data is handled — because this is understandably one of the things players in Pakistan care most about.

When you initiate a deposit via JazzCash or Easypaisa, the transaction is processed through the respective mobile money infrastructure. Pulsz receives a confirmation of the transaction and your wallet identifier — we do not receive or store your full JazzCash or Easypaisa PIN. The same principle applies to card payments: full card numbers are processed by our payment gateway partners using industry-standard encryption, and Pulsz retains only a tokenised reference sufficient to link the transaction to your account.

For Raast transfers and direct bank transfers, your bank account details are collected solely to process the withdrawal you have requested. These details are stored securely and are not used for any purpose other than completing the specific transaction.

All financial data is stored using encryption at rest and in transit. Access to payment records within Pulsz is restricted to authorised team members who require it for transaction support or fraud investigation purposes.

5. Sharing Your Data

Pulsz does not sell personal data. Full stop. Your information is not traded to advertisers, data brokers or any other third party looking to market to you. Here are the specific circumstances in which your data may be shared with external parties:

• Payment processors: JazzCash, Easypaisa, Raast network partners, card payment gateways and banks receive only the data necessary to process your specific transaction.
• Identity verification providers: Where we are required to verify your identity and age, a specialist verification service may process your submitted documents. These providers are contractually bound to handle your data securely and use it only for verification.
• Game technology providers: The studios and providers behind our slot games and fish games may receive anonymous or aggregated play data for game performance analysis. Individual player identity is not shared with game providers.
• Analytics and platform tools: We use internal analytics tools to understand platform usage. Data used for analytics is aggregated or anonymised where possible.
• Legal and fraud investigations: If required by applicable law, a court order or a legitimate law enforcement request, Pulsz may be obliged to disclose certain player information. We will only do so to the extent legally required and will use reasonable efforts to notify affected players where we are permitted to do so.

6. Cookies & Tracking

Pulsz uses cookies and similar technologies to keep the platform working properly and to understand how players interact with it. Cookies are small text files stored on your device when you visit the platform. Here is what we use them for:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference and maintain your account security state. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: These remember your preferences — such as your preferred sports view, notification settings or responsible gaming limits — so you do not have to reset them every visit.
• Analytics cookies: These help us understand which sections of the platform are most used, how long players spend on different game categories, and where technical issues occur. Data from analytics cookies is used in aggregated form.
• Marketing cookies: If you have opted in to receive promotional communications, marketing cookies help us understand which offers are relevant to you. These are only active if you have explicitly opted in.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies — particularly functional ones — may affect the quality of your experience on the platform. Clearing cookies will log you out of your current session.

7. Data Retention

Pulsz retains personal data only for as long as it is necessary for the purposes outlined in this policy, or as required by applicable record-keeping obligations. The general principles we apply are:

• Active accounts: Data is retained for the full duration your account is active on Pulsz. This includes your registration details, transaction history, game play records and support communications.
• Closed accounts: When you request account closure, the majority of your personal data is deleted or anonymised within 90 days. However, certain transaction records and identity verification data may be retained for longer where required for fraud prevention, financial record-keeping or legal compliance purposes.
• Inactive accounts: Accounts that have had no login activity for an extended period may be flagged as inactive. You will be notified before any data deletion occurs on an inactive account.
• Support records: Live chat and email support records are retained for up to 12 months after the last interaction, to allow for follow-up on unresolved queries.

When data is no longer required and there is no legal reason to retain it, Pulsz permanently deletes or irreversibly anonymises it so that it cannot be linked back to you.

8. Security Measures

Protecting your personal data and financial information is a core responsibility for Pulsz. We apply multiple layers of security across the platform infrastructure and internal processes:

• Encryption in transit: All data exchanged between your device and the Pulsz platform is encrypted using TLS (Transport Layer Security). This applies to login sessions, deposit and withdrawal requests, and all account management actions.
• Encryption at rest: Sensitive data stored on Pulsz servers — including identity verification records and payment references — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Team members can only access the data required for their specific role, such as support agents accessing account queries relevant to an open support ticket.
• Two-factor authentication: Pulsz supports two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA from their account security settings.
• Fraud monitoring: Automated systems continuously monitor account activity for unusual patterns — including login attempts from new devices, multiple failed password entries, and atypical withdrawal behaviour — and flag these for review.

9. Your Rights Over Your Data

As a Pulsz player, you have meaningful control over the personal data we hold about you. The following rights are available to you at no charge by contacting the support team:

To exercise any of these rights, contact the Pulsz support team via the in-platform live chat or by email to the address shown in the footer of this page. Please include your registered username and a brief description of your request. We aim to respond to all data rights requests within 30 days.

10. Minors & Age Policy

Pulsz is strictly an adult entertainment platform. The minimum age to register and use Pulsz is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

During the registration process, all players are required to confirm they are 18 or older. Where we have reason to believe that a player may be underage, we will suspend the account and request identity verification documents. If verification confirms the player is under 18, the account will be permanently closed, all pending withdrawals will be held, and deposits will be reviewed in accordance with our responsible gaming obligations.

If you are a parent or guardian and believe a minor has registered on Pulsz using false age information, please contact our support team immediately via live chat. We will investigate and act swiftly.

For guidance on managing gaming activity and setting limits — whether for yourself or to discuss with a young adult in your household — visit our Responsible Gaming page.

11. Policy Updates

Pulsz may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, or applicable data practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For changes that materially affect how your data is used — for example, a new category of data being collected or a new type of third-party sharing — Pulsz will make reasonable efforts to notify registered players via the in-platform notification system before the change takes effect.

Your continued use of Pulsz after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any update, you may request account closure via the support team before the change takes effect.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have concerns about how your personal information is being handled, the Pulsz support team is available 24/7 via live chat inside the platform and the Pulsz app.

You can also reach us by email — the support address is displayed in the footer of this page. When contacting us about a privacy matter, please include your registered Pulsz username and a clear description of your query so we can respond as quickly and accurately as possible.

We aim to acknowledge all privacy-related queries within 24 hours and to provide a full response within 30 days. For complex requests — such as full data exports or deletion requests involving transaction records — we will keep you updated on progress throughout the process.